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Privacy Policy

Privacy Policy – Dorky Desires

1. Collection of Personal Information
When you use our website, make a purchase, or participate in store services (including bookings and events), we may collect personal information including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Postal and billing addresses

  • Payment details (processed securely via third-party gateways)

We only collect information that is necessary for the purpose of delivering our services and fulfilling our legal obligations.

2. Use of Personal Information
We use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Managing bookings and in-store event attendance

  • Responding to customer enquiries and providing support

  • Notifying you of updates, changes, or promotions (where consent has been given)

3. Data Security and Protection
We are committed to protecting your personal information. We employ industry-standard safeguards, including 256-bit SSL encryption, secure servers, and offsite encrypted data storage. Access to your data is restricted to authorized personnel only.

4. Disclosure to Third Parties
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Information may be disclosed to service providers who assist in our business operations (e.g., payment processors or logistics providers), but only under strict confidentiality agreements and solely for the purpose of delivering the requested service.

5. Retention of Personal Information
We retain personal data only for as long as is necessary to fulfil the purposes outlined above, including legal, accounting, or compliance obligations. After this period, data will be securely deleted or anonymized.

6. Your Rights
You have the right to:

  • Request access to your personal information

  • Correct or update inaccurate data

  • Request deletion of your data (subject to legal limitations)

  • Withdraw consent for direct marketing or data use

To exercise these rights, please contact us using our contact page.. Proof of identity may be required.

7. Cookies and Tracking
Our website may use cookies or similar technologies to enhance your browsing experience. These can be disabled through your browser settings, though some features may become unavailable as a result.

8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will take effect immediately upon being posted on this page. We encourage you to review this policy regularly.

9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us using our contact page.

Last Updated: 22/05/2025