Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
Dorky Desires understands that privacy and how we collect, use, disclose and protect your information is important to you. We are committed to ensuring the privacy of your information and to complying with the Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act).
In summary, personal information is information or an opinion (whether true or not) about an identified, or reasonably identifiable, individual.
The personal information we may collect from you may include your name, age, address, email address and contact numbers (telephone, mobile).
Please note that, while we seek to minimise the personal information we collect, if you do not provide us with the personal information we request, we may not be able to process your online purchase, fulfil your request or provide you with an appropriate level of service.
Collection of your personal information
For access to certain features of the Site, including customer support and purchasing products, you are required to submit personally identifiable information.
The only information that we collect about you when you use the Site is what you tell us about yourself.
Use and disclosure of your personal information
We may collect, use and exchange your information so that we can provide, maintain and inform you of our products and services. This may include: - communicating with you on your orders or queries; - emailing you newsletters and other updates; - promoting and marketing Dorky Desires products and offers to you that we think might be of interest to you (which may be carried out in a number of ways, including email, SMS or social media); and - conducting and improving the Dorky Desires website and improve the user experience.
If at any time you do not wish to receive newsletters, updates or other marketing communications from Dorky Desires, you may let us know by unsubscribing or using the contact details set out below.
Dorky Desires does not sell, rent or trade personal information about you to or with third parties. Personal information may be disclosed outside of Dorky Desires in the following circumstances: We may occasionally use other companies to provide services on our behalf to help us operate our business, including but not limited to handling customer support enquiries, processing transactions, customer freight shipping or research organisations and consultants who conduct research on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. If this is applicable, Dorky Desires will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Dorky Desires may disclose your personal information if it is required to do so by law, for regulatory purposes or as permitted to do so under the Privacy Act. For example, we may need to give your account information to the court if we are ordered to do so under a subpoena.
For each visitor to reach the site, we may collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
Personal information security
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
We have physical, electronic and procedural safeguards to protect your information which is held by us. All online information is stored in electronic database requiring appropriate user authentication for access. All access to your personal information stored electronically is restricted to Dorky Desires staff whose job purpose requires access.
Are my online transactions secured?
We provide the maximum level of security when you use our online products and services. All sensitive transactions involving personal information are encrypted using the highest level of encryption (i.e. 128-Bit Encryption using SSL Certificates).
Online Privacy Issues
Access to other websites
Sometimes our website contains links to other websites, for your convenience and information. When you access a website other than www.dorkydesires.com.au, please understand that Dorky Desires is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Accessing and Correcting Your Personal Information
You have a right to:
Dorky Desires reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis. This may include charges for accessing any archived non-current records containing personal information such as back up data files.
If you wish to make a complaint about how Dorky Desires handles your personal information, please contact us at firstname.lastname@example.org . We will endeavour to get back to you within a reasonable timeframe.
Alternatively, you may also lodge a complaint with a regulator such as the Australian Information Commissioner via www.oaic.gov.au