CONTACT@DORKYDESIRES.COM.AU

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FREQUENTLY ASKED QUESTIONS

GENERAL ʕ•́ᴥ•̀ʔっ

Where do you source your items from?

From Japan! Almost everything we have in our store has been imported from Japan either directly by us or from one of our Australian Distributors! All our products are genuine and officially licensed, factory sealed in their original retail packaging (with stickers of authenticity when applicable). 

​PRE-ORDERS

What are Pre-orders?

Pre-Orders are items that have been announced and available to order. They will be released at a future date. 

Why are items on Pre-orders and not just listed when they arrive?

Japanese companies operate off a Pre-order system. This basically means that we have to order all our stock many months in advance and will have almost no chance to order an item from official sources once it has been released. 

It also allows us to gauge popularity and interest in particular lines of items or series which could lead to more items in that line being stocked in the future.  

So how do Pre-order items work?

It's quite simple. Browse through our catalogue of Pre-order items and add the items that interest you to the cart like you would normally. You will need to pay a NON-REFUNDABLE deposit on the item once you place the order. For items over $50, we will charge a deposit of 20% of the item value and for items under $50, it will be the full price.

The system will automatically discount the price to be 20% of the original cost via a code for Pre-orders. Please do not delete this discount - if you do, please restart the checkout process. Once the item has arrived, we'll email you that the item has arrived and the remaining amount (if any) plus shipping costs are due. Once the payment has been received, we'll ship the item to you.


SHIPPING & HANDLING

How long does it take before you ship an item?

For our in-stock items, we strive to ship it out within 3 business days. There may be times when the item is in-stock but at our warehouse and could require an additional day to process. We will contact you if it takes longer than 3 business days regarding the situation.

How do you pack my order?

We try to make sure all our packages are safe and secure. Basically if we won't pack a package in a condition that we would like to receive it in. If you would like us to pack it extra thoroughly, please contact us as it may change the shipping costs.

What shipping options do you have?

We currently offer Australia Post's Parcel Post and Express Post. Standard Post takes between 1-5 days depending on the distance and location. Express Post will arrive the next 1-3 business days after postage.

How can I track my order?

We send out tracking via Australia Post's system which will update you on the progress of your item. 

 

ARMOURY GOODS & PROP REPLICAS

In General - You must be over 18 years to purchase any edged collectable from us. Please be aware of your compliance with local and state laws to legally purchase swords, knives, axes etc. We will not be responsible for any consequences of non-compliance

A note for the "Perfectionists"

Whilst most of our customers are more than happy with the swords they purchase from Dorky Desires, we do occasionally get customers who's expectations are simply unrealistic. Something to keep in mind is that the majority of high-end items we sell are hand made. They are absolutely not meant to be "perfect". It is the hand made nature of these items that gives many swords their character. Serious collectors already understand this, and often look for these "imperfections" as tell tale signs of an item's hand made nature. However, some people seem to think that swords should be built to the same micro-millimetre perfect standards of a Rolls Royce, which is simply unrealistic. A lot of these items are being hand hammered or ground out, and are not being produced using robots & lasers. Sometimes it can be difficult for the inexperienced to tell the difference between an actual defect and normal hand made variance. The best way to pick the difference is if you find yourself having to use the words "perfectly" or "completely" to describe the issue, it is likely not a defect. For example, if you have to use the phrase "this is not perfectly straight" or "this is not perfectly flush", then it's probably not a defect. Please bare in mind that we do inspect the swords before shipment, so most actual defects are caught and rejected. If the issue you are concerned with is something minor, it is likely characteristic of the product. Unfortunately, we can not simply replace something because it is not "perfect", as the replacement will have been built the same way, and will most likely suffer from the same perceived "imperfection". If you are one of those people that can not accept anything but absolute perfection, then we suggest you save up your pocket-money, and be prepared to spend a Rolls Royce worth of dollars on getting something custom made by robots & lasers.

 

DORKY DESIRES DOES NOT WARRANT THAT A PERSON MAY LEGALLY PURCHASE, POSSESS, OR CARRY ANY AND ALL ITEMS OFFERED ACCORDING TO FEDERAL, STATE, OR LOCAL LAWS. THESE ITEMS INCLUDE ALL THE PRODUCTS AVAILABLE FOR PURCHASE FROM OUR WEBSITE. WE BELIEVE IT IS EXTREMELY IMPORTANT TO COMPLY WITH FEDERAL, STATE AND LOCAL LAWS. BY PURCHASING ANY ITEM FROM GLOBALGEAR, THE BUYER WARRANTS THAT HE/SHE IS IN COMPLIANCE WITH ALL FEDERAL, STATE AND LOCAL LAWS AND IS LEGALLY ABLE TO PURCHASE THESE ITEMS.

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